This agreement governs your use of the cq9 Casino platform. Please read it carefully before registering or placing any wager. By accessing cq9, you confirm that you have read, understood, and agreed to these terms.
These are the six most important areas covered by the cq9 Casino Terms & Conditions. The full legal text follows below.
You must be at least 21 years of age and physically located in the Philippines to register and use cq9 Casino. One account per person — no exceptions. Identity verification is required before withdrawals are processed.
All cq9 games use certified random number generators. Outcomes are independently audited. Any attempt to manipulate game results, exploit software bugs, or use prohibited tools will result in immediate account suspension.
Deposits via GCash, PayMaya, BPI, BDO, and Metrobank are processed in Philippine Peso (₱). Withdrawals require a fully verified account. cq9 reserves the right to request supporting documentation for any transaction.
All bonuses are subject to wagering requirements and time limits. Bonus abuse — including multi-accounting, collusion, or exploiting promotional terms — will result in forfeiture of bonus funds and potential account closure.
You are solely responsible for maintaining the confidentiality of your cq9 login credentials. cq9 will never ask for your password via chat or email. Report any unauthorized access to your account immediately.
cq9 Casino is committed to responsible gaming. Deposit limits, loss limits, session reminders, and self-exclusion tools are available to all players. Gaming should remain entertainment — never a financial solution.
Welcome to cq9 Casino, an online gaming platform operated at cq9.one and made available to eligible players in the Philippines. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and cq9 Casino ("cq9," "we," "us," or "our") governing your access to and use of the cq9 platform, including all games, features, promotions, and services offered therein.
By completing the cq9 registration process, accessing the cq9 login page, depositing funds, or otherwise using any part of the cq9 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
cq9 Casino operates within the regulatory framework applicable to online gaming in the Philippines. We are committed to providing a safe, fair, and transparent gaming environment for all Filipino players, from Manila and Makati to Cebu, Davao, and beyond.
Access to and use of cq9 Casino is strictly limited to individuals who meet all of the following eligibility criteria:
cq9 reserves the right to request proof of age, identity, and address at any time. Failure to provide satisfactory documentation within the timeframe specified by cq9 may result in account suspension or closure.
To access the full features of cq9 Casino, you must complete the registration process and create a cq9 account. During registration, you are required to provide accurate, current, and complete information, including your full legal name, date of birth, residential address in the Philippines, a valid email address, and a mobile number registered in your name.
You warrant that all information provided during registration and at any subsequent time is truthful, accurate, and not misleading. cq9 reserves the right to verify any information provided and to suspend or close accounts where information is found to be false, incomplete, or misleading.
Each player is permitted to hold only one active cq9 account. The creation of multiple accounts by a single individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited and constitutes a material breach of these Terms. Where duplicate accounts are identified, cq9 reserves the right to close all associated accounts, forfeit any balances, and permanently ban the player from the platform.
You are solely responsible for maintaining the confidentiality and security of your cq9 login credentials, including your username and password. You must not share your login details with any third party, allow any other person to access your account, or use another player's account under any circumstances.
You agree to notify cq9 immediately upon becoming aware of any unauthorized access to or use of your account. cq9 shall not be liable for any loss or damage arising from your failure to maintain the security of your cq9 login credentials.
As part of our compliance obligations, cq9 Casino requires all players to complete a Know Your Customer (KYC) verification process before processing any withdrawal. KYC documentation typically includes a government-issued photo ID (such as a Philippine passport, SSS ID, UMID, or driver's license), proof of address, and proof of payment method ownership. cq9 may request additional documentation at its discretion.
cq9 Casino accepts deposits in Philippine Peso (₱) via the following payment methods: GCash, PayMaya, BPI (Bank of the Philippine Islands), BDO (Banco de Oro), and Metrobank. Deposits are credited to your cq9 account balance in real time or within the processing time specified for each payment method.
All deposits must be made from a payment account registered in your own name. cq9 does not accept deposits from third-party accounts. Any deposit identified as originating from a third-party source will be reversed, and the account may be suspended pending investigation.
Withdrawal requests may only be submitted by players who have completed KYC verification. Withdrawals are processed to the same payment method used for the most recent deposit, subject to availability. cq9 targets processing of GCash and PayMaya withdrawals within one hour for verified accounts during standard operating hours, though processing times may vary.
All transactions on the cq9 platform are conducted in Philippine Peso (₱). cq9 does not accept or process transactions in foreign currencies. Any currency conversion costs are the sole responsibility of the player.
cq9 Casino offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the specific terms and conditions published alongside each promotion, which form part of these Terms. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail with respect to that promotion.
cq9 Casino takes a zero-tolerance approach to bonus abuse. Actions that constitute bonus abuse include, but are not limited to: creating multiple accounts to claim the same bonus, colluding with other players to meet wagering requirements, placing low-risk or hedged bets designed to clear wagering requirements without genuine gameplay risk, and exploiting errors or loopholes in bonus terms.
All games available on the cq9 Casino platform — including slots, live dealer baccarat, blackjack, roulette, bingo, Fortune Ox, and table games — are governed by the individual game rules displayed within each game interface. By participating in any game, you agree to be bound by those rules.
cq9 Casino uses certified random number generators (RNGs) for all applicable games. RNG certification and game fairness are independently audited on a regular basis. Return-to-player (RTP) percentages for all games are published and available to players upon request.
In the event of a technical malfunction, system error, or software failure that affects the outcome of a game, cq9 reserves the right to void the affected game round and refund the wager to the player's account. cq9 shall not be liable for any losses arising from technical malfunctions beyond the refund of the affected wager.
cq9 is not responsible for losses incurred as a result of internet disconnections, device failures, or other connectivity issues on the player's side. Players are advised to ensure a stable internet connection before commencing gameplay, particularly for live dealer games.
The following conduct is strictly prohibited on the cq9 platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of funds, and referral to law enforcement authorities where applicable:
All content on the cq9 Casino platform — including but not limited to the cq9 brand name and logo, website design, graphics, game interfaces, text, software, and promotional materials — is the intellectual property of cq9 Casino or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the cq9 platform for personal entertainment purposes only. This license does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any cq9 content without prior written consent from cq9.
cq9 Casino collects, processes, and stores personal data in accordance with our Privacy Policy, which is available at cq9.one/privacy-policy. By using the cq9 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
cq9 is committed to protecting the personal data of all Filipino players in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). Your personal data will not be sold to third parties. It may be shared with payment processors, regulatory authorities, and fraud prevention services as necessary for the operation of the platform and compliance with legal obligations.
To the fullest extent permitted by applicable law, cq9 Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the cq9 platform, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses.
cq9's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you into your cq9 account in the thirty (30) days immediately preceding the event giving rise to the claim.
Nothing in these Terms shall limit or exclude cq9's liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.
You may close your cq9 account at any time by contacting our support team via live chat. Upon closure, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding KYC requirements.
cq9 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in the following circumstances:
Where an account is closed by cq9 due to a breach of these Terms, cq9 reserves the right to forfeit any balance in the account, including both real-money and bonus funds.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of any dispute between you and cq9 Casino, we encourage you to contact our support team in the first instance to seek an amicable resolution. Our support team is available 24/7 via live chat and will endeavor to resolve disputes promptly and fairly.
If a dispute cannot be resolved through our internal process, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines. You agree to submit to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.
cq9 Casino reserves the right to amend, update, or replace these Terms at any time. When material changes are made, cq9 will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised accordingly.
Your continued use of the cq9 platform following the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may close your account in accordance with Section 11.1 above.
It is your responsibility to review these Terms periodically to stay informed of any updates. cq9 recommends bookmarking this page and checking it regularly.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the cq9 Casino platform, please contact our support team. We are available 24 hours a day, seven days a week.
Live Chat: Available directly on the cq9 platform after your cq9 login. Average response time is under two minutes during peak hours.
Email Support: You may also reach us by email. Our support address is provided below for reference — please note it is displayed as plain text only and is not a clickable link:
For responsible gaming support, including self-exclusion requests and deposit limit adjustments, please visit our Responsible Gaming page or contact our support team directly via live chat.
Now that you've reviewed the Terms & Conditions, you know exactly what to expect from cq9. Join thousands of Filipino players enjoying fair games, fast GCash payouts, and 24/7 support — all on a PAGCOR-regulated platform built for the Philippines.
Must be 21 years or older to register and play. Please game responsibly.