At cq9 Casino, your privacy matters as much as your gameplay. This Privacy Policy explains exactly how we collect, use, store, and protect the personal data of every Filipino player on the cq9 platform — in plain, straightforward language.
Six core privacy principles that guide how cq9 Casino handles your personal information every single day.
cq9 Casino uses industry-standard SSL encryption and secure server infrastructure to protect all personal data transmitted between your device and our platform. Your cq9 login credentials are stored using one-way hashing — we never store your password in plain text.
We process your personal data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC). Your rights as a Filipino data subject are fully respected and enforceable.
cq9 only collects the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data for its own sake — every data point we hold has a clear, lawful purpose.
cq9 Casino does not sell, rent, or trade your personal information to third-party marketers or data brokers — ever. Your data is shared only with trusted service providers who are contractually bound to protect it, and with regulatory authorities as required by law.
As a Filipino data subject, you have the right to access, correct, delete, and port your personal data held by cq9. You may also object to certain types of processing and withdraw consent at any time. We make exercising these rights straightforward and free of charge.
cq9 does not hold your personal data indefinitely. We apply defined retention periods based on the purpose of collection and applicable legal requirements. Once data is no longer needed, it is securely deleted or anonymized in accordance with our data retention schedule.
Welcome to the cq9 Casino Privacy Policy. cq9 Casino, accessible at cq9.one, is an online gaming platform serving eligible players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. We understand that when you share your personal information with us, you are placing a significant degree of trust in cq9. We take that trust seriously.
This Privacy Policy ("Policy") describes how cq9 Casino ("cq9," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who visit, register on, or otherwise interact with the cq9 platform. It also explains the rights you have over your personal data and how you can exercise them.
This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and our Terms and Conditions on matters of data privacy, this Policy shall prevail.
cq9 Casino is the data controller responsible for the personal data collected through the cq9 platform. As data controller, cq9 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA") and its Implementing Rules and Regulations.
cq9 Casino operates the platform at cq9.one and provides online gaming services including slots, live dealer table games, bingo, Fortune Ox, and other gaming products to eligible Filipino players. All gaming activities on the cq9 platform are conducted within the regulatory framework applicable to online gaming in the Philippines.
For all privacy-related inquiries, requests, and complaints, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.
cq9 Casino collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:
cq9 Casino collects personal data through the following means:
cq9 Casino uses your personal data for the following purposes:
Under the Philippine Data Privacy Act of 2012, cq9 Casino processes your personal data on the following legal bases:
cq9 Casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:
We share personal data with trusted third-party service providers who perform functions on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification and KYC providers, fraud detection and anti-money laundering services, cloud hosting and IT infrastructure providers, customer support platform providers, and analytics services. All service providers are contractually required to process your data only on cq9's instructions and to maintain appropriate security measures.
cq9 may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, courts, or other government bodies where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments, and reporting obligations under applicable gaming regulations.
In the event of a merger, acquisition, restructuring, or sale of all or part of cq9's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
cq9 Casino retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | Legal obligation / Contractual |
| KYC / Identity Documents | Duration of account + 5 years after closure | AMLA / Regulatory compliance |
| Financial Transaction Records | 5 years from transaction date | AMLA / Tax law |
| Gaming Activity Logs | 3 years from session date | Regulatory / Legitimate interests |
| Support Communications | 2 years from last interaction | Legitimate interests |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent / Legal obligation |
| Technical / Device Logs | 12 months from collection | Legitimate interests / Security |
Upon expiry of the applicable retention period, cq9 will securely delete or anonymize your personal data. Anonymized data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
cq9 Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:
While cq9 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your cq9 login credentials and for ensuring the security of the device you use to access the platform.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by cq9 Casino:
| Right | What It Means |
|---|---|
| Right to be Informed | You have the right to know what personal data cq9 holds about you, how it is used, and with whom it is shared — which is the purpose of this Privacy Policy. |
| Right of Access | You may request a copy of the personal data cq9 holds about you, along with information about how it is processed. |
| Right to Rectification | You may request correction of any inaccurate or incomplete personal data we hold about you. |
| Right to Erasure | You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations. |
| Right to Object | You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. |
| Right to Data Portability | You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider. |
| Right to Withdraw Consent | Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing. |
| Right to Lodge a Complaint | You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe cq9 has violated your data privacy rights. |
To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request to protect against unauthorized access to your data.
Exercising your data rights is free of charge. However, where requests are manifestly unfounded or excessive, cq9 reserves the right to charge a reasonable administrative fee or decline to act on the request, in accordance with applicable law.
cq9 Casino uses cookies and similar tracking technologies on the cq9 platform to enhance your experience, maintain your session, and analyze platform usage. A cookie is a small text file placed on your device when you visit a website.
You can manage your cookie preferences through the cookie consent banner displayed when you first visit cq9.one, or through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the cq9 platform, including your ability to log in and play games.
cq9 Casino implements age verification checks during the registration process and as part of our KYC procedures to prevent minors from accessing the platform. Any account found to belong to a person under 21 years of age will be immediately suspended, all associated data will be handled in accordance with applicable law, and any funds in the account will be frozen pending investigation.
If you are a parent or guardian and believe that a minor has registered on the cq9 platform or provided personal data to cq9 without your consent, please contact our Data Protection Officer immediately using the details in Section 14. We will take prompt action to investigate and, where confirmed, delete the minor's data and close the account.
cq9 Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email and/or a prominent notice on the cq9 platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy will be revised whenever changes are made. Your continued use of the cq9 platform following the effective date of any updated Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed of how cq9 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cq9 Casino processes your personal data, you may contact our Data Protection Officer (DPO) directly. Our DPO is responsible for overseeing cq9's compliance with the Philippine Data Privacy Act of 2012 and for handling all data subject rights requests.
If you are not satisfied with cq9's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012. The NPC accepts complaints from Filipino data subjects and has the authority to investigate and sanction organizations that violate data privacy rights.
cq9 Casino is committed to working cooperatively with the NPC and to resolving all legitimate privacy concerns promptly and transparently. We value the trust that Filipino players place in the cq9 platform and we are dedicated to upholding the highest standards of data privacy and protection.
Now that you know exactly how cq9 handles your personal data, you can play with confidence. Join thousands of Filipino players from Manila to Davao who trust cq9 for a secure, fair, and exciting online gaming experience. Must be 21 years or older to register.
21+ Play responsibly. Online gaming is for entertainment purposes only.